A focus on service in every department

High-quality products, enormous variety: this is what distinguishes the BITO range. Finding the right storage solution for your company requires highly competent, specialist advice which must always remain transparent and fair. At the same time, the complete package needs to work for you, so that as our customer you feel fully informed. And this is exactly how we distinguish ourselves as a logistical systems provider.

Our understanding of service extends far beyond consulting and purchasing advice. Our comprehensive service also includes fast and easy phone and online ordering, precise layout planning, on-site assembly and a reliable after sales service. We believe in a customer focus in all of our departments which demands reliability, quality assurance and fast, straightforward processes which we implement for you across all sales channels.

01

Quality and warranty

  • We offer a two-year warranty on all BITO products. We also a five-year quality guarantee on many product lines, particularly many of our plastic containers. Look for our seal and our warranty symbol in our catalogue or in our online shop!

  • Naturally, our online shop also fulfils the high standards of the leading online seal of quality, Trusted Shops. Secure, simple online purchasing is an essential basic requirement for us. We look forward to hearing what you think!

02

Sales helpdesk

A customer centre with an experienced team available to answer queries and offer advice on our products and services. If the project becomes more complex than first expected, we can send one of our sales team to your site to discuss your requirements. BITO is always ready to help!

Orders and advice:
02476 388852

Email orders:
orders.uk@bito.com

Our service hours: Monday to Thursday, 8:00 am - 4:45 pm (Friday: 8:00 am - 1:00 pm)

03

Customer service

Our customer service is available to provide advice and support every day of the week. If you are dissatisfied in any way with any part of your delivery, or if a product fails to fully meet your expectations and needs, please contact our expert customer service team. We’ll help and advise you, including with issues relating to returns.

Customer service hotline:
02476 388850

Customer service (email):
info.uk@bito.com

04

Delivery & Payment Information

Scotland North  
3 – 5 Day Delivery  
Order Value Delivery Charge
<£100 £50
£100 – £500 £40
>£500 £30
Offshore  
<£100 £100
£100 – £500 £80
>£500 £60

Scotland South  
Order Value Delivery Charge
<£100 £20
£100 – £500 £10
>£500 Free
Northern Ireland  
3 – 5 Day Delivery  
Order Value Delivery Charge
£100 – £500 £40
>£500 £30

England & Wales  
Order Value Delivery Charge
<£100 £10
>£100 Free
Offshore  
<£100 £50
£100 – £500 £40
>£500 £30

Delivery risk and despatch

Delivery to mainland England & Wales is free if your order is above £100 ex VAT. Below £100, delivery is £10 to mainland England & Wales. Deliveries to Scotland, offshore locations or Northern Island will incur charges as per the schedule:

  1. The time for delivery shall run from the later of the date an order is received or the date on which sufficient information is received from the Purchaser to enable the Seller to proceed with the execution thereof.
  2. Where any subsequent deviation from these terms is made at the request of the Purchaser any additional cost incurred will be charged to the Purchaser.
  3. The Seller accepts no responsibility whatsoever for any loss or damage resulting directly or indirectly from failure to supply or delay in supplying any goods howsoever arising.
  4. Each delivery shall be subject to the Sellers terms and conditions and failure to make any one delivery shall not vitiate the contract as to others.
  5. The risk in the goods passes to the Purchaser upon despatch notwithstanding any subsequent return to or retaking of possession by the Seller and S.20(2) of the Sale of Goods Act 1979 shall not apply. The Purchaser, therefore, should insure accordingly.
  6. Packaging and mode of dispatch shall be at the sole discretion of the Seller.

Terms of Payment

The first order of all new customers is supplied on a Proforma basis.
On orders thereafter a credit application form can be obtained on request. The opening of the account is subject to status. Our Payment terms on credit accounts are strictly 30 days net from invoice date. Late payment will be charged at the pro-rata rate of 2% per month.
Accounts are payable in Pound Sterling unless mutually agreed otherwise.
No set-off claim shall operate at any time without the Seller’s prior written agreement.
Bills of exchange will be accepted by the Seller as payment provided discount charges, taxes and any related fees are borne by the Buyer.
In the case of high volume orders (as determined by the Seller) the Seller shall be entitled to demand either advance or interim payments of the purchase price. Such payments shall be paid within 7 days of the date of invoice with the final payment paid within 30 days.

05

Project planning

A unique project solution for you: from the initial concept, to design and planning, to assembly on-site at your plant, our expert project team will advise and support you for the entire duration of the project. We analyse your product structures, examine your storage and picking processes on site, and help you to select the right racking system and/or the ideal combination of a range of systems. Our in-house construction experts, draughtsmen and stress analysts will develop the perfect solution tailored to suit your unique challenges and applications.

06

Assembly service

If you are short of time or staff to set up your shelving or racking installation, we will be pleased to assist you with an assembly team. Our professionally trained staff will take charge of setting up the delivered installation. In close cooperation with project managers and engineers, they ensure that assembly work is carried out efficiently and in line with all safety regulations. If requested, at a fixed price. Ask away - we’ll be happy to help!

Projects and advice:
02476 388852

Email orders:
projects.uk@bito.com

Our service hours: Monday to Thursday, 8:00 am - 4:45 pm (Friday: 8:00 am - 1:00 pm)

07

Racking inspection & maintenance

Businesses with racking on-site are required by the Health & Safety Executive to have their storage systems inspected by a trained specialist at least once every twelve months. BITO is ideally suited for this task with qualified rack inspectors who can inspect systems for you and set the required measures in motion to guarantee you constant high operating stability. A report will be provided that highlights issues with the installation as well as recommended solutions of repair and/or replacements parts. In conjunction with you, we’ll arrange the dates for subsequent inspections to ensure the ongoing safety of your employees and a long life for your installation.

08

International Service

We're here for you, wherever you are in the world. At BITO, outstanding service is also accompanied by successful internationalisation. We keep our promise to reach you in person - even outside Germany, of course. Not just in Europe, but all around the world, BITOs 17 subsidiaries and numerous highly competent sales partners are always close by. Let our qualified teams advise you person in multiple languages, or contact the right person directly. Our employees and partners look forward to meeting you in one of our offices or visiting you themselves.

For more information, click here: Locations worldwide

09

The BITO UK Experience Centre

  • Within our Nuneaton facility, we have the Experience Centre that provides a relaxed environment to discover the vast range of solutions and products we can offer on the intralogistics journey. This starts with a variety of bins and containers, passes through modular shelving to state-of-the art static and dynamic storage and picking solutions.

    We can design a tailored solution for you and test it in an area of the Experience Centre set aside for this purpose. The Centre also provides the perfect facility for meetings and conferences.

    Visit the BITO Experience Centre because:

    • You can see how products and systems integrate seamlessly
    • You can test and refine the design of your new solution
    • You can see demonstrations of the latest products
    • You can see and feel the quality of BITO products
    • You can discuss your storage and handling needs directly with our experts

    To find out more or arrange a visit, call 02476 388852 or email info.uk@bito.com

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