A focus on service in every department

High-quality products, enormous variety: this is what distinguishes the BITO range. Finding the right storage solution for your company requires highly competent, specialist advice which must always remain transparent and fair. At the same time, the complete package needs to work for you, so that as our customer you feel fully informed. And this is exactly how we distinguish ourselves as a logistical systems provider.

Our understanding of service extends far beyond consulting and purchasing advice. Our comprehensive service also includes fast and easy phone and online ordering, precise layout planning, on-site assembly and a reliable after sales service. We believe in a customer focus in all of our departments which demands reliability, quality assurance and fast, straightforward processes which we implement for you across all sales channels.

01

Quality and warranty

  • We offer a two-year warranty on all BITO products. We also a five-year quality guarantee on many product lines, particularly many of our plastic containers. Look for our seal and our warranty symbol in our catalogue or in our online shop!

  • Naturally, our online shop also fulfils the high standards of the leading online seal of quality, Trusted Shops. Secure, simple online purchasing is an essential basic requirement for us. We look forward to hearing what you think!

02

Sales helpdesk

A customer centre with an experienced team available to answer queries and offer advice on our products and services. If the project becomes more complex than first expected, we can send one of our sales team to your site to discuss your requirements. BITO is always ready to help!

Orders and advice:
02476 388852

Fax orders:
02476 388860

Email orders:
uksales@bito.com

Our service hours: Monday to Thursday, 8:00 am - 4:45 pm (Friday: 8:00 am - 1:00 pm)

03

Customer service

Our customer service is available to provide advice and support every day of the week. If you are dissatisfied in any way with any part of your delivery, or if a product fails to fully meet your expectations and needs, please contact our expert customer service team. We’ll help and advise you, including with issues relating to returns.

Customer service hotline:
02476 388850

Customer service (fax):
02476 388860

Customer service (email):
service-uk@bito.com

05

Delivery service

BITO supply and deliver a wide range of storage and handling products. Many products are held in stock in our Nuneaton warehouse and are available on a 3 day delivery service. The expected delivery service is indicated next to each product in our online shop. Orders above £100 ex VAT are delivered free of charge to the UK mainland. Our schedule of charges is shown in the table to the right.

06

Project planning

A unique project solution for you: from the initial concept, to design and planning, to assembly on-site at your plant, our expert project team will advise and support you for the entire duration of the project. We analyse your product structures, examine your storage and picking processes on site, and help you to select the right racking system and/or the ideal combination of a range of systems. Our in-house construction experts, draughtsmen and stress analysts will develop the perfect solution tailored to suit your unique challenges and applications.

07

Assembly service

If you are short of time or staff to set up your shelving or racking installation, we will be pleased to assist you with an assembly team. Our professionally trained staff will take charge of setting up the delivered installation. In close cooperation with project managers and engineers, they ensure that assembly work is carried out efficiently and in line with all safety regulations. If requested, at a fixed price. Ask away - we’ll be happy to help!

Projects and advice:
02476 388852

Fax:
02476 388860

Email orders:
projects-uk@bito.com

Our service hours: Monday to Thursday, 8:00 am - 4:45 pm (Friday: 8:00 am - 1:00 pm)

08

Racking inspection & maintenance

Businesses with racking on-site are required by the Health & Safety Executive to have their storage systems inspected by a trained specialist at least once every twelve months. BITO is ideally suited for this task with qualified rack inspectors who can inspect systems for you and set the required measures in motion to guarantee you constant high operating stability. A report will be provided that highlights issues with the installation as well as recommended solutions of repair and/or replacements parts. In conjunction with you, we’ll arrange the dates for subsequent inspections to ensure the ongoing safety of your employees and a long life for your installation.

09

Service International

We're here for you, wherever you are in the world. At BITO, outstanding service is also accompanied by successful internationalisation. We keep our promise to reach you in person - even outside Germany, of course. Not just in Europe, but all around the world, BITOs 17 subsidiaries and numerous highly competent sales partners are always close by. Let our qualified teams advise you person in multiple languages, or contact the right person directly. Our employees and partners look forward to meeting you in one of our offices or visiting you themselves.

For more information, click here: Locations worldwide